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General Information
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| 1. |
What
is HGC Wi-Fi
hotspot?
HGC Wi-Fi
hotspots provide Wi-Fi wireless broadband Internet service
in public locations such as shopping malls, restaurants,
fast food chains etc. This robust network has up to 6Mbps
connection speed at every location. Using either a notebook
computer or PDA that is Wi-Fi 802.11b/g enabled, you can
access the Internet or your corporate intranet at speeds
up to 100 times faster than dial-up.
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| 2. |
What
do I need to access the service?
You will need three things to begin using HGC Wi-Fi hotspots.
First, you need to be a HGC Residential Broadband Subscriber.
Second you will need a notebook computer or a PDA with
Wi-Fi 802.11b/g wireless capability. Your existing device
may already have this capability built-in. If not, you
can purchase a Wi-Fi 802.11b/g wireless networking card
for most notebook computers or PDAs from computer retail
shops, major electronics retailers or direct from the
manufacturer. When your device is wireless-enabled, you
will need to set your SSID (or network identifier) to
'hgcbroadband'. Refer
to our user guides or your wireless network card documentation
for specific instructions on how to make this change.
If customer cannot find the Network Name (SSID) "hgcbroadband", you can set the Network Name (SSID) to "Y5ZONE" and then input your existing username and password to login, you can enjoy the HGC Wi-Fi service.
Third, you will need a standard Internet-ready browser
on any operating system. No additional software is required.
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| 3. |
How
does the service work?
HGC Wi-Fi
installs access points throughout each service location,
which transmit a radio signal to a user's Centrino ready
notebook computer or Wi-Fi 802.11b/g wireless network
card. With a properly installed wireless network card,
a customer launches their browser from within a
HGC Wi-Fi service location
and receives a login page to enter their user name and
password. Once their account information is verified,
they are able to connect to the Internet. With full connectivity
to the Internet, customers can access any Internet resources,
as well as any corporate networks to which they have access
from the Internet. Please refer to the user guides for
detail login instructions.
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Usage
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| 1. |
| System
requirements for notebook computer and PDA users. |
| Microsoft Windows
Based Systems |
| 1. |
Pentium 233 MHz CPU (Pentium II 400 MHz or above
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| 2. |
recommended) IBM compatible personal computer/
notebook.
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| 3. |
64MB RAM (128MB or above recommended) IEEE 802.11b/g
WiFi compatible Wireless LAN card (can be built-in,
Centrino ready, PCMCIA or USB)
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| 4. |
Windows 98SE, ME, 2000 Professional, XP Home/
Professional
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| 5. |
Internet Explorer 5.5 or
above |
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Mac OS Based Systems
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| 1. |
iMac, iBook, PowerMac and
PowerBook or above |
| 2. |
64MB RAM (128MB or above
recommended) |
| 3. |
IEEE 802.11b/ WiFi compatible
Wireless LAN card (can be built-in, PCMCIA or USB)
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| 4. |
MacOS 8.5 or above |
| 5. |
Internet Explorer 5.0 or
above |
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| Palm OS Based
Devices |
| 1. |
Palm OS 5
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| 2. |
IEEE 802.11b/g Wi-Fi compatible
Wireless LAN Card |
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| Pocket PC based
Devices |
| 1. |
PocketPC 2002 or above |
| 2. |
IEEE 802.11b/g Wi-Fi compatible
Wireless LAN Card |
| 3. |
Internet Explorer 5.5 or above.
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| 2. |
How
can I know the quality of wireless connectivity between
my wireless LAN card and the Access Point?
Your wireless LAN card should come with some utility programs
that allow you to monitor link quality and signal strength.
Please refer to the user manual of your wireless LAN card
for details.
Windows XP users may use Wireless Zero Configuration that
is built-in with the Windows XP operating system.
Centrino users may use Intel PROSet for Wireless that
is shipped with the Centrino notebooks.
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| 3. |
What
will be the coverage of the wireless signal within the
hotspot?
The wireless signal of the Access Point usually can cover
users within 50m range in a closed environment. The data
rate will drop as the user is further away from the access
point and wireless signal strength becomes weaker.
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| 4. |
What
factors will affect the signal strength?
Signal strength will be affected if the wireless LAN card
or Access Point is placed near metal surfaces and solid
high-density materials. If there are obstacles in the
radio signal path between the Access Point and wireless
LAN card, radio signal may either be absorbed or reflected.
The coverage will hence be decreased. In addition, other
products that operate in the 2.4GHz radio spectrum, including
microwave ovens and some cordless phones, may cause interference.
As a result, please keep away from microwave ovens when
you are using our service.
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| 5. |
What
is the bandwidth / throughput of this service?
The downstream bandwidth is up to 6Mbps provided that
the wireless signal between the wireless LAN card and
Access Point is satisfactory. Data rate will drop if the
signal strength is weak.
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| 6. |
What
wireless LAN cards are compatible with
HGC Wi-Fi?
Generally speaking, IEEE 802.11g / IEEE 802.11b / WiFi
certified wireless LAN cards (with the logo) are compatible
with our wireless service.
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| 7. |
Is
there any connection timeout for
HGC Wi-Fi?
Yes. There is an idle timeout of 10 minutes. You will
be disconnected from the
HGC Wi-Fi when there
is no data transfer between your device and the access
points.
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| 8. |
I
have accidentally close the Login status pop-up window.
How can I disconnect the session?
Please go to the web page http://hotspot.status.y5zone.net:8080/session.asp and then click the "Logout" button
to disconnect.
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| 9. |
While
I am using a PDA, how can I disconnect from HGC Wi-Fi if I forgot
to bookmark the Welcome Page?
Please go to the web page http://hotspot.status.y5zone.net:8080/session.asp and then click the "Logout" button to
disconnect.
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| 10. |
I
forget to logout before turning off my notebook or PDA.
Am I already disconnected?
Turning off your notebook computer or PDA does not disconnect
your connection, you will be automatically be logged out
after a 10 minutes idle period.
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| 11. |
My
notebook computer is idle and go into sleep mode automatically.
Am I still connecting to the service?
Yes, you are still connecting to our service. After you
have waked your device up, you should be able to access
the Internet without going through the login procedure.
If not, please restart your device and try again. However,
if the 10 minutes timeout session is reached, you need
to login again before you can access the Internet.
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| 12. |
My
notebook computer or PDA hangs while I am using
HGC Wi-Fi. Should I re-connect
after reboot?
No, you are still connecting to our service. After you
restart your device, you should be able to access the
Internet.
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| 13. |
My
connection to the Internet was lost. What should I do?
First of all, please check if you are connecting to a
VPN. As some companies block access to the Internet after
connecting to their VPN.
Otherwise, this situation is usually due to poor wireless
connectivity between your computer and the Access Point.
You may need to change the position in order to improve
the link quality. If it still does not work, please restart
your device and try again. Please note that you are not
required to re-login after reboot.
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| 14. |
I
have a fixed IP address assigned to my wireless LAN card
for my office LAN use. Do I need to change the setting
to use HGC Wi-Fi?
Yes, you cannot use
HGC Wi-Fi without changing
your system IP setting.
Please refer to the user guide on how to configure your
wireless LAN card to obtain IP addresses from remote server.
For your own reference, please note down the original
information before making any changes.
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| 15. |
What
have to change if I want to send / receive e-mail when
using HGC Wi-Fi at public
access locations?
It is not required to change any configuration on the
e-mail client to send / receive e-mail when using
HGC Wi-Fi at public access
locations. However, users may use smtp.y5zone.net to send
outgoing e-mail if their original e-mail server do not
allow open mail relay from third party networks.
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| 16. |
Are
there any security measures when I use
HGC Wi-Fi at public
access locations?
To increase the security level, your Login ID and password
are encrypted and sent via SSL to the server
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| 17. |
Can
I access my corporate network using
HGC Wi-Fi hotspots?
If your employer has provided you with a virtual private
network (VPN) client and a firewall, you can seamlessly
access your corporate network. HGC Wi-Fi strongly recommends
that its users take measures to ensure the security of
their wireless connections, such as VPNs, encryption and
firewalls. As with any wireless communication, the HGC Wi-Fi service
is not inherently secure and you should ensure you have
adequate security safeguards in place.
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Troubleshooting
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| 1. |
The web browser does not bring me to the login page.
What should I do?
First of all, please check the SSID setting on your wireless
LAN card. Make sure the SSID is set to "hgcbroadband"
(all capital letters without double quote). Some wireless
LAN card requires you to reboot your computer after network
name change.
Next, check the quality of the wireless connectivity between
your wireless LAN card and the Access Point. If the link
quality and signal strength is low, you may need to change
the position in order to improve the link quality. Some
wireless LAN card allows you to install an external antenna.
It can improve the link quality to some extent after installing
an external antenna.
If the problem persists, please make sure your computer
meets our minimum system requirement of wireless Broadband
service.
Please make sure you have disabled the proxy server setting
on your Internet Explorer by going to "Tools" menu ->
"Internet Options" -> "Connections" -> "LAN Setting".
Uncheck the checkbox of "Use a proxy server" and click
then "OK".
If it still does not work, check if your wireless LAN
card is using a fixed IP address. If so, please configure
your wireless LAN card, Gateway and DNS to obtain IP addresses
from remote server. In some rare cases, the built-in LAN
card of your notebook computer may interfere with your
wireless LAN card. You may need to temporarily disable
the built-in LAN card before you can use our service.
To disable it, click "Start" -> "Settings" -> "Control
Panel" to open the Control Panel. Next, open "System"
from the Control Panel. Click the "Device Manager" tab
and then double-click the built-in LAN card icon. Click
"Disable in this hardware profile" and then click "OK".
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| 2. |
I
cannot login successfully. What should I do?
Make sure you have entered the correct login ID (HGC email address,including "@hgcbroadband.com" or "@net_yan.com")
and password(HGC email password). Note that login ID and
password is case-sensitive.
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